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Onboarding e-mail not received

Hello,

We registered the SNTC Portal with the client Cisco ID, added the Contract Number and Serial number and completed the sntc portal registration. After this we have received an email from Cisco AS ATTACHED that the Cisco engineer will be touch with the client. We did this process yesterday and until now, the Cisco engineer did not contacted with him or even we did not received any confirmation email of being a DA so we can move forward to CSAM.

Could you please you verify?

6 REPLIES 6
Supriya Patel
Cisco Employee

HI,

 

Please private message me customer company name, CCOID, contract and SN. I will take a look.


Thanks,

Supriya

Suprya,

 

Any news about this case ?

 

Thanks.

Hi,

 

I have updated you via private message. Please use same subject line during private message to avoid confusion.

 

Thanks,

Supriya

Any news about this case ?

Hi Alexandre,

 

I have update you via private message today as well on 1/21/2020. User is set up so request user to check SNTC and CSAM access and let me know if you have any question.


Thanks,

Supriya

It's work now.

Thank for the help.

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