Portal - IP range does not work when adding new segments

[Kegonsa]

When I go to add a new segment I have noticed that it does not take a ip range. 

Steps taken: Dashboards > Admin >  Segment management > Actions > Create New Segment

I set it to 'match any of the following conditions' and 'IP address' 'is in the range of' but it fails. This example is 10.251.54.0/24

If I change it from 'is in the range of' to 'contains' or 'is' it works. 

I would prefer not to have to enter each device individually so that if new devices are added they automatically join the correct segment. The contain works only if that segment is a /24, the majority are smaller network blocks. 

Is this a known issue that might be fixed?

[Valter Da Costa]

Far from being an expert, but one of my customers found the same issue. We are working with support to address the issue. I recommend a case to be opened. Hope that helps.

Regards,

-Valter

[Kegonsa]

Thank you for the reply. Unfortunately I do not have a smartnet contract that covers the collector, and I am not sure how the portal is covered. Hopefully the customers support case you mentioned will result in a update to the portal resolving this.  

[Suchita Shewale]

Hi Tim,  I am reviewing the issue and will get back with the update at the earliest.

Regards,

Suchita

[Suchita Shewale · Accepted solution]

Hey Tim,

This issue has been determined as a bug in the system, and our Engineering team has been made aware of the same.

Here is the bug id for tracking CSCvr55200

Regards

Suchita

[Kegonsa]

Thank you very much for the help!