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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

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Ricardo Matias Aires
Beginner
Beginner
‎02-17-2020 06:34 AM
‎02-17-2020 06:34 AM

Portal SNTC - Portal is not bringing information from most equipment. But was.

sHello,

 

I have a problem with the portal, a few months ago the reports were operating normally, now when we upload to the portal is appearing only 99 Devices, but we have many more than 99.

Could the critical problem that occurred recently have caused this problem?

2.8.1.4 CSPC

Can you help me?

Thank you!

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1 REPLY 1
Suchita Shewale
Cisco Employee
Cisco Employee
‎02-17-2020 07:58 AM
‎02-17-2020 07:58 AM

Hello Ricardo,

 

The recent issue related Portal availability is now resolved and should not have any impact on Portal reporting.

Can you send the customer name and inventory via private message for further review?

 

Regards,

Suchita

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