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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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Beginner

Problem accessing Smart Net Total Care Portal

Hi,

I cannot access SNTC portal, even though I have had the confirmation email saying I now have access. 

when I try to access it I get the following:

 

‘You do not currently have access to Cisco Services Connection. You must be entitled to at least one Smart Services contract to request access.

Learn more about Smart Services or review technical discussion, blogs and videos about Smart Services here.’

 

I have had an email from Kevin Kelly, advising me post my issue here and hopefully someone from the SNTC team will investigate and run a manual sync.

 

Thanks

Rich 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Problem accessing Smart Net Total Care Portal

Dear Rich,

 

We have fixed the access issue, can you please log into the portal and let us know if you still have trouble getting in?

 

Regards,

Suchita

9 REPLIES 9
Cisco Employee

Re: Problem accessing Smart Net Total Care Portal

Dear Rich,

 

We have fixed the access issue, can you please log into the portal and let us know if you still have trouble getting in?

 

Regards,

Suchita

Beginner

Re: Problem accessing Smart Net Total Care Portal

Thanks Suchita.  Working fine now.

Rich 

Re: Problem accessing Smart Net Total Care Portal

I have the exact same issue.  Can you help me like you did the others?

Cisco Employee

Re: Problem accessing Smart Net Total Care Portal

Hello,

Can you please check now and see if there are any issues?

Thank you,

Jarrett

Beginner

Re: Problem accessing Smart Net Total Care Portal

Hi,

 

I have exactly the same problem. I cannot access SNTC portal, even though I have had the confirmation email saying I now have access. When I try to access it I get the following:

 

‘You do not currently have access to Cisco Services Connection. You must be entitled to at least one Smart Services contract to request access.

Learn more about Smart Services or review technical discussion, blogs and videos about Smart Services here.’

 

I have had an email from Kevin Kelly, advising me post my issue here and hopefully someone from the SNTC team will investigate and run a manual sync.

 

Best regards,

 

/Fredrik 

Cisco Employee

Re: Problem accessing Smart Net Total Care Portal

Hello Fredrik,

 

Can you please check your portal access now and let me know if you still face issue?

 

Regards,

Suchita

Beginner

Re: Problem accessing Smart Net Total Care Portal

Hi Suchita,

 

Now it works, thank You very much!

 

Best regards,

 

/Fredrik

Beginner

Re: Problem accessing Smart Net Total Care Portal

I am having this issue as well.  I was granted access on Monday and still keep going to the same page after the services portal briefly comes up.  

 

https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo

 

Get Access to Smart Services Connection Now

You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access.

Highlighted
Cisco Employee

Re: Problem accessing Smart Net Total Care Portal

Hello Peter, Can you try accessing portal now? Let us know if the issue persists.

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