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Beginner

Problem with panel Contract Management

Hi:

 

I have the next problem, when i contract management select panel, appear this windows:

 

contrato.JPG

 

contrato.JPG

 

best regards

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Problem with panel Contract Management

Hello Jose,

 

The devices from your inventory appear to be covered under Partner Supported Contracts.

SNTC Portal does not display information about Partner branded contracts at the moment so in this case you will not be able to see the contract details under Contract Management or All Contracts.

You should be able to see these devices under Covered Report or Custom Inventory, however, the contract number and other related contract information will be masked.

 

Regards,

Suchita

4 REPLIES
Rising star

Re: Problem with panel Contract Management

Hi @jtorres2

 

I found this in this link, I hope it helps you:

Your Data Does Not Appear in the Portal

Customer and CBR users can view the reports if at least one upload has completed successfully. If your data does not appear in the portal, then complete these actions in order to troubleshoot the issue:

  • Ensure that the customer or partner role is assigned to you by your company DA. The DA can assign roles in the Cisco Service Access Management tool.
  • Log into the portal and then navigate to Administration > Upload Processing in the left navigation pane. Check the status column in order to determine whether the inventory collection was successfully completed.
  • If the upload was not initiated, then contact your customer administrator. Only the customer administrator can initiate an upload from the portal user interface.
  • Wait 24 to 48 hours after a successful upload completion for the inventory information to become visible in the portal.
  • If an upload takes longer than 48 hours, or if more than 48 hours passes after a successful completion and you still cannot view the data in the portal, then post a new question to the Smart Net Total Care Support Community.

https://www.cisco.com/c/en/us/support/docs/services/sntc/portal_troubleshooting.html

 

Regards

 

Beginner

Re: Problem with panel Contract Management

Hi Luis:

 

Thanks you for your answer, but i can see de data of devices, the only issue is that contrat information not appear.

 

best regards.

Cisco Employee

Re: Problem with panel Contract Management

Hello Jose,

 

The devices from your inventory appear to be covered under Partner Supported Contracts.

SNTC Portal does not display information about Partner branded contracts at the moment so in this case you will not be able to see the contract details under Contract Management or All Contracts.

You should be able to see these devices under Covered Report or Custom Inventory, however, the contract number and other related contract information will be masked.

 

Regards,

Suchita

Cisco Employee

Re: Problem with panel Contract Management

Thanks Suchita - 

 

Jose, this is policy, as the Partner Support Service contracts are owned by the partner and sold to the customer by the partner. Therefore, you need to work with your partner to get any contract information. 

 

Best regards, 

Teresa

 

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