Proessing stuck at received

[richwood]

Got two uploads stuck again...

transport_20180105T025440944-0800_9999002005695_CSP0009029433_CSPC

transport_20180103T052733394-0800_9999002005695_CSP0009029433_CSPC

Can someone please take a peek and get them on their way please?

Regards,

Richard

[Supriya Patel]

Hi User,

Please make sure collection profile is created and run successfully.

Thanks,

Supriya

[Supriya Patel]

Hi User,

Sorry, I hit post too fast. Upload file shows that zero device is uploaded. It seems that there is collection profile or upload profile configuration error. Please get me the screenshot detail of tab 'manage data collection profile' and 'manage upload data profile' from tab 'setting'. You can private message me those detail.

Thanks,

Supriya

[richwood]

Found that the tick box in the collection profile Export option to upload the data was not set.

Thanks for your assistance.