cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

330
Views
10
Helpful
2
Replies
Highlighted
Beginner

Question about manual import to SNTC.

Hey there, I have a customer that has a question regarding Manual Imports that I'm not too sure how to address. Any insight would be fantastic.

 

I had a question about manual import to the SNTC.  I have the template and have successfully imported devices, however it seems like when I import something, it is removing what I previously imported and replacing it with the most recent imported devices?  I am using different files for the source of the import.  Do you have an idea of why this is happening?

 

Thanks!

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Cisco Employee

Re: Question about manual import to SNTC.

Hello,

When you upload the .CSV file to the same inventory name it will overwrite the previous file.

You can append the new devices / lines you are attempting to upload to the original file you used. This new file can be uploaded to the same inventory name and the portal will display the new and old devices. Alternatively you can upload your second .CSV device file to a separate inventory name.  Then you will have two inventories to select and view.

Regards, Tim

 

 

View solution in original post

2 REPLIES 2
Highlighted
Cisco Employee

Re: Question about manual import to SNTC.

Hello,

When you upload the .CSV file to the same inventory name it will overwrite the previous file.

You can append the new devices / lines you are attempting to upload to the original file you used. This new file can be uploaded to the same inventory name and the portal will display the new and old devices. Alternatively you can upload your second .CSV device file to a separate inventory name.  Then you will have two inventories to select and view.

Regards, Tim

 

 

View solution in original post

Highlighted
Beginner

Re: Question about manual import to SNTC.

Hey, thank you so much for answering this. 

That's exactly what I needed to know - thank you again so much!

CreatePlease to create content
Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links