Question on SNTC and Inventory

[Ryan Curry]

I have a customer that is looking to implement the collector for SNTC but they had a question that I don't know the answer to.  They asked if they were to perform a code upgrade on a device that isn't covered under SmartNet, would it throw up a red flag at Cisco because the inventory info had changed yet they didn't have the device covered?

I thought they wouldn't get in trouble (though I suggested they cover all devices under SmartNet if they plan to upgrade) as it is more of an information tool but I wanted to get the thoughts of you on here.

Thanks in advance!

[Cheri Fairbrother]

Hi Ryan,

Thank you for your question.  We will have an expert respond shortly.

Cheers,
Cheri

[tnewell · Accepted solution]

Ryan -

Currently, there's no mechanism within the SNTC portal or collection which correlates an upgrade of device software or operating system version updates with an uncovered product.  So, no red flags. However, I believe the ULA (user license agreement) explains the legal obligations the user accepts when the software is downloaded.  Customer should abide by these requirements. 

hope this helps, 

Teresa

[Ryan Curry]

Thanks Teresa, I completely agree and have had that discussion with the client - typically for this client we don't see upgrades on non-covered equipment, but they have had rogue admins in the past and didn't want to get burned.