Re: "I get the following error when beggining the registration process: This device is not covered b...
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"I get the following error when beggining the registration process: This device is not covered by this contract."
Hi Team. My last 2 customers have presented the same error when trying to begin de portal adoption process.
"""This device is not covered by this contract. Please enter a serial number of a device that is covered on this contract. """
I wrote to email@example.com but they replied that are not able to associate serial numbers with contracts. I doublechecked on CPR and CCWR and the information I sent to customer to do registration is ok. How should I proceed in order to help my customers register to the portal successfully? Thanks!!!
I just installed a new 2.9 collector. During initial config, setting the DNS server kept failing so I continued anyway. Now I am in the admin shell and trying:admin# conf dns -a 192.168.10.4but it keeps failing with:execute % Error occured while executing...
Hi,The registration in the "smart net total care" was successful.We have received the email from cisco that you are reviewing our request, but we have not received another email from Cisco with the registration status.A TAC was opened, but it instructs to...
It looks like I few others have had the same issue recently. When I browse to services.cisco.com and login with my account, I am redirected to the splash screen for requesting access. I was recently given permissions on our account to access th...
Hi We are unable to remove the old delegated admin who had left and all new requests are still going to his email.We have tried to remove but access denied despite the current admin seemingly having the access. Thanks