"I get the following error when beggining the registration process: This device is not covered by this contract."

[royquint]

Hi Team. My last 2 customers have presented the same error when trying to begin de portal adoption process.

"""This device is not covered by this contract. Please enter a serial number of a device that is covered on this contract. """

I wrote to sntc-support@cisco.com but they replied that are not able to associate serial numbers with contracts. I doublechecked on CPR and CCWR and the information I sent to customer to do registration is ok. How should I proceed in order to help my customers register to the portal successfully? Thanks!!!

[jofrumki]

Hello @royquint 

Please create a new post in https://techzone.cisco.com/t5/Smart-Net-Total-Care/bd-p/smart_services_sntc where the customers' information can be shared privately.

Thank you

[royquint]

Hello @jofrumki thank you very much!!!