"the exception is https transportmode has failed 404 not found"

[Ricardo Matias Aires]

Hello

I need help with a problem.

My client have a problem with the process of export.

When trying make the upload, we have the error 404.

"the exception is https transportmode has failed 404 not found".

The FW has been checked. OK

Thanks!

[adias · Accepted solution]

In deploying the  image  you would have created the cli admin password?  (java based shell authentication is not the same as the GUI)

If so have you also created/activated  the users collectorlogin and root ? (real linux shell)

If not do the following for the cli admin  shell

admin# pwdreset root 90

And

admin# pwdreset collectorlogin 90

it will activate those accounts and generate their passwords  ( keep them where you can refer to them in the future)

after that

Via SSH Login to collector as user collectorlogin and then use command below to connect as root (cannot connect directly)

# su root

and then the following commands :

# sed -i ':a;N;$!ba;s/file/#file/1' /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/run.sh

# sed -i 's/nettools-upload.cisco.com/72.163.7.113/g' /opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_config.xml

# service concsotgw restart

# service cspc restart  

Once they are done try the collection profile/upload again and let me know

REF: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvo43779

It is does not work or present a different error please send me the following in Private message

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log

# openssl s_client -showcerts -connect concsoweb-prd.cisco.com:443

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out

# wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate

[adias]

Hello Matias has the steps above resolved the problem? if so please mark this post as resolved.  If you do still have problems after applying those steps and still not working , please send the additional logs mentioned on the post

[Ricardo Matias Aires]

Hello Adias.

I had not yet executed the commands with the client.

Thanks for the help, it worked!