"Unable to get data from server for report" error when trying to use Update Center

[UCTeam]

Hello,

Just installed SNTC 2.7, have it connected to the Portal, have run Discoveries to build my manged devices...all good there.

But, when I try to update CSPC to the latest 2.7.2.5, I get the following error when opening any of the options in the Update Center.

Update Error

Any suggestions on what would be causing this?

[Supriya Patel]

Hi UCTeam,

I would recommend you upgrade using CLI LCM via user 'admin' login. Please follow step from below post and let me know if you have any question.

https://supportforums.cisco.com/t5/smart-net-total-care-portal-and/software-updates-server-is-down/td-p/3096102

Thanks,
Supriya

[Supriya Patel]

Hi Mike,

I received your private message. GUI 'admin' login is different than CSPC CLI 'admin' login. Please follow below document and enable all logins (CLI admin/collectorlogin/root).

https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/Configure-CSPC-Appliance-via-CLI.pdf

Please do update me if you have any further question.

Thanks,
Supriya

[UCTeam]

Hey Supriya,

I've created the CLI admin password, but now when I log into it, I get the following, and it resets back to the login screen:

any thoughts to what's going on here?

Thanks

[Supriya Patel]

Hi user,

By any chance, did you get chance to create root or collectorlogin or did you receive this error before that? Please try rebooting entire system and update me.

Thanks,
Supriya

[UCTeam]

Hey Supriya,

Have rebooted the VM, still get the same login loop, with the same error.

I hadn't configured the collectorlogin, or root account yet, since I wasn't able to get past the admin account creation. 

I have a feeling I'm going to have to rebuild the VM?

[Supriya Patel · Accepted solution]

Hi Mike,

Unfortunately, yes. Please stay with 2.7 unless you have specific requirement that you want to go with 2.7.2.5.

Thanks,
Supriya

[UCTeam]

Finished the rebuild, was able to get the CLI admin/collectorlogin/root accounts created this time. Will hold off on the upgrade as well.

appreciate all the help!

Thanks,

Mike