Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector. Click the navigation links below to access materials for using our service and supported collectors.
I had added 10 devices a few days back which was being reflected on the portal. Initially I had added only 4 devices. Today, it is showing only 4 devices on the portal. It used to show all 10 as early as last Friday.
I added a total of 16 devices today and ran collection profile, but I do not see this being reflected in the portal or the uploads section.
Make sure the devices are actually displayed in the collector after the collection. You may have SNMP issues or the collection may have failed. I have experienced collection failures and have had to rerun the same job multiple times to completion.
Next, make sure the upload was successful and did not fail.
After that, there are times it takes a couple weeks to show up on the portal, especially if Cisco is performing portal maintenance.
I just installed a new 2.9 collector. During initial config, setting the DNS server kept failing so I continued anyway. Now I am in the admin shell and trying:admin# conf dns -a 192.168.10.4but it keeps failing with:execute % Error occured while executing...
Hi,The registration in the "smart net total care" was successful.We have received the email from cisco that you are reviewing our request, but we have not received another email from Cisco with the registration status.A TAC was opened, but it instructs to...
It looks like I few others have had the same issue recently. When I browse to services.cisco.com and login with my account, I am redirected to the splash screen for requesting access. I was recently given permissions on our account to access th...