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Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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Beginner

RDP to CSP-C Console

Want to perform a (patch) upgrade to our SNTC Collector. May I access the console remotely (i.e., RDP) or must I be onsite ?

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Cisco Employee

Hello John,

Hello John,


Yes you may remotely manage the CSPC Collector via SSH. As long as you have access to the Collectors IP address, you could use a SSH client to connect to the collector for upgrades. Some example SSH clients that can be used are Putty, or SecureCRT.

Thank you,

Jarrett

Beginner

Thanks Jarrett,

Thanks Jarrett,

I can SSH into the GUI successfully from my browser, but there seems no link from the GUI to the server console (or to an "upgrade" tab). When I use Putty / ssh, my ID/pwd are rejected. I am listed in "manage users" as a [local user], in the "Administrator" user group. I am thinking that if I survived the [Putty] access authentication, I would be at the console prompt. If correct, please advise.

 

Cisco Employee

Hello John,

Hello John,

The username/password combination will be different for SSH/Console access to the appliance than our CSPC GUI users.  In this case the default username is "admin" for Console access.  The manage users tab on the CSPC GUI will only manage user access to the CSPC web based GUI itself, and not the console. A new console password will also be requested when the CSPC is first being installed.

Thank you,

Jarrett

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