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D Kendz
Beginner

'Reason Not Covered' Reason is Not Updating

I have been able to edit lines of devices under the Service Coverage menu, but for some reason when I select the Equipment Type subset "POWER_SUPPLY" I cannot update.  I do everything the same, selecting "All (248)" lines of devices and then receiving the "Bulk Update" message, however the reason never updates.  I have tried three separate times hours apart from each other and have waited for it to update but nothing. Please help. 

6 REPLIES 6
tnewell
Cisco Employee

Thank you for your message.  This may be a bug. We'll check and get back to you.

Yes, the individual updates work, but selecting two or more fails. 

Thank you for looking into this!

Daniel - I will reach out to you on email to see if you're still having this problem. 

thanks, 

Teresa

Hi,

A defect has been created to capture this issue.

Please refer the bug #CSCva59820.

Regards,
Sanjay

There is most definitely an issue with the Bulk Update, as selecting 9 devices for edit works correctly, but as soon as 10 are selected and Bulk Update is activated, the mod fails.  Thank you

Lyndon Siu
Cisco Employee

Hi,

The bulk update "should" work, however, can you tell us if this works when you select/check items individually and then perform the update?

Bobby

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