12-14-2018 07:32 AM
Have an issue with getting a "Failed” on the upload from the collector to services.cisco.com. We have allowed an access control policy in the firewall allowing the servers listed for Cisco but still no luck. Have also tried applying a new certificate to the collector but we are getting a message that states "Registration certificate applied successfully locally but not applied to connectivity."
What else can be done to troubleshoot?
12-14-2018 01:55 PM
Hey casey_biggs8,
Can you go into root access of the CLI and check the below file and provide the contents? Make sure if you are SSH'ing into the appliance, first log in as collectorlogin and 'su' up to root.
Once in root -> Run command 'cd /etc' -> Send me contents of the hosts file.
Thanks,
12-18-2018 01:50 PM
Is this what you are looking for?
[root@ciscocollector etc]# cat hosts
127.0.0.1 localhost
127.0.0.1 localhost
::1 localhost
::1 localhost
72.163.9.100 nettools-upload.cisco.com
192.135.250.12 nettools-upload.cisco.com
64.103.36.134 nettools-upload.cisco.com
72.163.7.113 concsoweb-prd.cisco.com
173.38.37.173 concsoweb-stg.cisco.com
72.163.7.125 concsoweb2-prd.cisco.com
173.37.186.17 concsoweb-stg-old-vmmm.cisco.com
72.163.4.161 www1.cisco.com
72.163.7.38 upload.cisco.com
173.37.145.235 upload2.cisco.com
72.163.7.60 dl.cisco.com
72.163.7.60 dl1.cisco.com
173.37.146.12 dl2.cisco.com
72.163.4.70 sso.cisco.com
173.37.144.208 sso-prod2.cisco.com
[root@ciscocollector etc]#
01-18-2019 06:23 AM
Hi Jumin -- Circling back on this one. Can you take a look at the logs i sent above for this issue?
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