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Is there a report within the customer portal which I can use to see hardware end of support date? Under Custom Inventory report I see the column "HW LDoS" which I understand to be Hardware Last Day of Support, however it does not seem to have a consistent result.
Sometimes it shows an end of support date for equipment that is end of support and sometimes it does not.
You may already be familiar with the 'Alerts' section of the SNTC portal, however, the 'Last Day of Support' section should address these concerns. You mentioned that there are devices in which the LDOS date has passed but it was not reflected on the portal; could you provide a couple of PIDs for these devices?
Thanks. I had overlooked 'Last Day of Support' report. I will investigate this in more detail. I would prefer however to see all the devices and to have a column indicating the last day of support. This makes it easier to verify the data integrity and additional filtering. Does such a report exist do you know?
Sure are a few of the PIDs which show nothing in the "HW LDoS" column in the custom inventory report I recently ran. Yet spot checks in the https://cway.cisco.com/sncheck/ tool show definitive end of support dates.
CISCO3845-HSEC/K9 (PID is CISCO3845 in custom inventory report)
Please note that for some devices in my custom inventory report with the PID WS-SUP720-3B, a date is shown in "HW LDoS" column, but some are blank.
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Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
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The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
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