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self on-boarding : I cannot register myslef as Delegated Administrator

Dear Experts

Please advice 

I am trying to register my CCO ID = raiffeisenbankrussia as Delegated Admin from page 

https://ssueap.cloudapps.cisco.com/ssueap/#/adminRequest

Any time I try to do it I get a notification :  We encountered an error while processing your request. Please refresh this page or try again.

I tried several times , but did not manage to register my company

PLease advice how to resolve this

regards

RaiffeizenBank 

Russia

5 Replies 5

npicard
Cisco Employee
Cisco Employee

Hello,

Our back-end team is investigating your issue. We will post an update as soon as it is available.

I do however see that you are using a "generic" or "group" Cisco account. For the purpose of assigning a DA, we recommend using a Cisco ID (CCO ID) that is linked to a specific person as opposed to a group. If you have such an account, I would try using that to register as the DA.

Aravind Vincent
Level 1
Level 1

Hi,

Since you are new to SNTC, you should use the below link to register to SNTC

https://www.cisco.com/web/smartservices/sntc.html

For step by step instructions, please refer to the blog below:

https://supportforums.cisco.com/blog/12600946/self-service-onboarding-register-get-access-smart-net-total-care-portal

The registration link that you used is incorrect, its for migrated SNTC customers only.


Thanks,

Aravind

Hi,

today i have tried to use folowing link https://www.cisco.com/web/smartservices/sntc.html to become an delegated administrator with valid contract and serial number of device covered by this contract and account raiffeisenbankrussia but receive e-mail where Cisco Support tell me not to use group account. I have updated my personal account CSCO11237008 with company information and added access to some valid contracts. Now, if i try to become delegated administrator with personal account instead of group account raiffeisenbankrussia i see error: contract is not valid.

Please, assist.

Hi,

today contract number and serial is accepted by system and now i'm waitiing for my request submit by Cisco. There are no need in additional assistance.

Thank you!

Thanks for posting the update.

Aravind

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