Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.
When we do a successful upload via the Collector as attached print screen, we are NOT able to see the serial numbers on the SNTC portal but if we do a manual upload, the serial number will appear on the sntc portal.
Could you please confirm ?
Do you see those serial numbers on CSPC? Can you give one or two specific serial numbers that you see in CSPC but not on SNTC Portal?
It looks like the upload did not contain any inventory collection. Can you please make sure you execute the collection profile on the CSPC and do the upload?
As you can see in the attachment "01 - CSPC_Equipment Data.png", the data was collected successfully (image edited by me to hide the serial numbers and other data).
Hello Rajiv And Gustavo,
As I mentioned in the previous post, please run a collection job. You may want to go through CSPC Guide,Page 7-20
We have reviewed the most recent upload file sent from the CSPC and confirmed that no device data was collected, only discovered information was sent.
Please go through the CSPC GUI and click Collect, then select the SNTC default Collection Profile (this will include the upload option automatically).
Once the upload has been processed we can continue investigation if necessary.
Dear, after completing the procedure provided, the serial numbers have reappeared on the Portal. The difference between the default profile and what we create is the number of selected Datasets.
In the past we have adopted the standard of selecting all datasets to ensure the availability of all necessary information. This always worked until the update to the current collector version.
Thank you for your attention.