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Server connection not working in CSP 2.7

I try to check for updates and when I go to the software updates tab, server connection I always got the message ID/password is incorrect. I am using the same login/password I use in Cisco.com to access documentation or open cases. 

4 Replies 4

Supriya Patel
Cisco Employee
Cisco Employee

Hi user,

Are you still having this issue?

CCOID:

Collection id:

EC name:

Please provide above using private message method describe in below link

https://supportforums.cisco.com/blog/13237466/how-send-private-message-sntc-community

Thanks,
Supriya

Hi Gustavo,

Thanks for log information. Please PM using below:

https://supportforums.cisco.com/blog/13237466/how-send-private-message-sntc-community

1. Are you successful on uploading?

2. What is collector ID:

3. From adminshell send : show version -d

4. Please provide: /opt/LCM/logs/apply from root

Thanks,
Supriya

Hi Gustavo,

I received your data, looking into it and update you with findings.


Thanks,
Supriya

Hi Gustavo,

Please make sure that firewall does not have any restrictions on the Cisco IP addresses '72.163.7.113'. For further investigation, I would like to have below:

/opt/cisco/ss/adminshell/applications/CSPC/webui/tomcat/logs/catalina.out

As well, provide below:

/opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out

/opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log

Thanks,

Supriya

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