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Beginner

Service Levels showing inaccurate in SNTC Portal

I'm working on a SMARTnet renewal for a customer and noticed that there are devices showing up in the SNTC portal that have active SMARTnet support on them. 

 

I will provide screen shots in a private message.

 

Thanks in advance,

 

Doug Hudson 

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4 REPLIES 4
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Cisco Employee

Re: Service Levels showing inaccurate in SNTC Portal

Hi,

 

Please private message me customer company and inventory name. Please provide SN of devices for which service level are in question.


Thanks,

Supriya

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Cisco Employee

Re: Service Levels showing inaccurate in SNTC Portal

Hi,

 

Thanks for providing SN detail via private message but it seems you forget to provide customer and inventory name.

As well, I have noticed upload date of last month, please have another latest upload. Once you have latest upload, please update me if issue persist.


Thanks,

Supriya

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Cisco Employee

Re: Service Levels showing inaccurate in SNTC Portal

Hi,

 

Thanks for your detail. I am working with related team on this. I will update you as I hear back.


Thanks,
Supriya

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Cisco Employee

Re: Service Levels showing inaccurate in SNTC Portal

Hi,

 

Contract is showing on portal for 2 devices in question. could you please confirm same and please let me know if any question.


Thanks,
Supriya

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