10-08-2018 08:16 AM
One of our sites show: "Site verification required" for installed-at-site, and address1 fields. We cannot move any items into this site. I've reached out to our VAR, our Cisco Rep, the Smart Net Portal Team, and the contract management team with no help. Anyone have any suggestions?
10-08-2018 01:33 PM
Hello Matthew,
We are troubleshooting the issue related to the install at site that does not show the site details. I will let you know as soon as we make progress.
Regards,
Suchita
10-11-2018 08:32 AM
Hello Matthew,
The install at site on the contract was not linked your company properly, we have worked with internal teams to update the mapping.
Will you be able to push a new upload to SNTC Portal for us to verify the fix is working?
Regards,
Suchita
10-11-2018 08:37 AM
10-11-2018 08:42 AM
Hello Matthew,
Yes, please issue new upload via file import.
Regards,
10-11-2018 11:34 AM - edited 10-11-2018 11:34 AM
I see that upload has completed processing, however the install site updates still did not flow into SNTC system.
We will check on this further and get back with the update at the earliest.
10-11-2018 11:36 AM
10-16-2018 04:13 AM
Any update?
10-25-2018 09:19 AM
Hi Matthew,
Please confirm the site details have been updated as requested via the portal.
Cheers,
Cheri
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