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Site ID Verification Required

mahuff
Beginner
Beginner

One of our sites show: "Site verification required" for installed-at-site, and address1 fields. We cannot move any items into this site. I've reached out to our VAR, our Cisco Rep, the Smart Net Portal Team, and the contract management team with no help. Anyone have any suggestions?

8 REPLIES 8

Suchita Shewale
Cisco Employee
Cisco Employee

Hello Matthew,

 

We are troubleshooting the issue related to the install at site that does not show the site details. I will let you know as soon as we make progress.

 

Regards,

Suchita

Hello Matthew,

 

The install at site on the contract was not linked your company properly, we have worked with internal teams to update the mapping.

Will you be able to push a new upload to SNTC Portal for us to verify the fix is working?

 

Regards,

Suchita

We do not use the collector. Will a spreadsheet upload work?

Hello Matthew,

 

Yes, please issue new upload via file import.

 

Regards,

I see that upload has completed processing, however the install site updates still did not flow into SNTC system.

We will check on this further and get back with the update at the earliest.

Thanks. Agreed. Still seeing the same issue.

Any update?

Hi Matthew,

Please confirm the site details have been updated as requested via the portal.

Cheers,
Cheri

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