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Portal Reporting Update

Some customers have reported slowness with report displays when requesting the Inventory by Product and the Inventory by Site reports in the left navigation panel of the Smart Net Total Care portal. Cisco Engineering is investigating the situation. We will update you on the status as we have more information.

Portal Upload Processing Issue

If you experience devices being show in the portal as “Not Recognized” and believe this is incorrect, please start a new discussion here for assistance.

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Beginner

SmarNet Portal Delegate Admin

I'm trying to understand how is it that I am Customer Admin in the SNTC portal, even though I am the Delegate admin.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: SmarNet Portal Delegate Admin

Hi Cesar,

 

Delegated Admin (DA) for given account is different than having access as Customer admin for SNTC portal. Those are completely separate role.

 

You can have DA access but not have SNTC customer admin/user role. Being DA you can manage CSAM tool and assign different roles to user to have access to SNTC portal. If you have only DA access and not customer admin role for SNTC portal then you will not have access to SNTC portal. DA role is separate than customer admin/user role to SNTC portal. Being DA you can have access to CSAM tool.

 

This is same link that i have provided you on private chat. Please go over below for more detail.

 

Video: https://www.cisco.com/c/en/us/support/services/sntc-portal/video-resources.html?videoId=5385091227001#adminOverview

 

Here is guide:

SNTC Portal Administration and Management Guide: https://www.cisco.com/c/en/us/support/docs/services/sntc/portal_administration.html

 

If you have any question, please feel free to ask.

 

Thanks,
Supriya

2 REPLIES
Cisco Employee

Re: SmarNet Portal Delegate Admin

Hi Cesar,

 

Delegated Admin (DA) for given account is different than having access as Customer admin for SNTC portal. Those are completely separate role.

 

You can have DA access but not have SNTC customer admin/user role. Being DA you can manage CSAM tool and assign different roles to user to have access to SNTC portal. If you have only DA access and not customer admin role for SNTC portal then you will not have access to SNTC portal. DA role is separate than customer admin/user role to SNTC portal. Being DA you can have access to CSAM tool.

 

This is same link that i have provided you on private chat. Please go over below for more detail.

 

Video: https://www.cisco.com/c/en/us/support/services/sntc-portal/video-resources.html?videoId=5385091227001#adminOverview

 

Here is guide:

SNTC Portal Administration and Management Guide: https://www.cisco.com/c/en/us/support/docs/services/sntc/portal_administration.html

 

If you have any question, please feel free to ask.

 

Thanks,
Supriya

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Beginner

Re: SmarNet Portal Delegate Admin

Thanks a lot for the clarification.

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