Smart Net Portal access

[Paul_Parker]

1) I'm not able to login to the Smart Net Total Care portal. It simply redirects me to https://www.cisco.com/web/fw/tools/ssue/ui/ssueap2.0/dist/#/promo

2) How do I add a second user/admin to the account?

Thanks

[jofrumki]

Please private message me your CCO Id and company name.

[Suchita Shewale · Accepted solution]

Hello Paul,

Please try accessing SNTC portal again, it should work now.

You can add additional users and admin through CSAM tool, URL: http://cdceb.cloudapps.cisco.com/csam/

Here are some resource for your reference -

https://www.cisco.com/c/en/us/support/services/sntc-portal/video-resources.html#adminOverview

https://www.cisco.com/c/en/us/support/docs/services/sntc/portal_administration.html#roles-access

Regards,

Suchita

[Paul_Parker]

Perfect. 

Thanks Suchita

[dfinibg6]

Hi Suchita, 

I work for a Cisco partner and 2 x of our customer are having the same issue (Not able to login to the SNTC portal). I have sent you the customers details  in a private message, however we would like to know the team we need to contact or procedure to follow in case this happen again with other customers.

Thanks!

[Suchita Shewale]

Hi Diego,

Here are two ways you can get support for your SNTC Issues -

Opening a TAC Cases one of the following contracts must be associated to the customer's company

NLS1, CSAS, TS Advantage Bronze/Silver/Gold and Platinum (TSAB, TSAS, TSAG, TSAP), AMSP, AMSS, AMST, FTSS, and SPADV

SNTC External Community Page – https://community.cisco.com/t5/smart-net-total-care/ct-p/4891-smart-net-total-care

Please post a new discussion to the community and an expert will review and respond to your question.Once you start a discussion and if any additional customer proprietary details are requested you may send those via private message.

I have responded to your private messages for the two customers that you are having issues with.

Regards,

Suchita