cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

376
Views
5
Helpful
7
Replies
Highlighted
Beginner

Smart Net Total Care 3x

I have been granted CBR Admin access to a client's Smart Net Total Care Account, however when I log in I only see the Smart Net Total Care 3x option in the upper left of the screen. This appears to be unavailable, and from what I can tell, there should be an option for Smart Net Total Care, but I do not see that option when logged into my account. My customer has this option and can see the inventory under this option.

SNTC Portal.png

Everyone's tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Cisco Employee

Re: Smart Net Total Care 3x

Please attempt to login again, the system had not synced yet (typically 24 hours is needed).

View solution in original post

7 REPLIES 7
Highlighted
Cisco Employee

Re: Smart Net Total Care 3x

Please attempt to login again, the system had not synced yet (typically 24 hours is needed).

View solution in original post

Highlighted
Beginner

Re: Smart Net Total Care 3x

Thanks!  It is working fine now.

Highlighted
Cisco Employee

Re: Smart Net Total Care 3x

Glad to hear it, thanks for confirming.

Highlighted
Cisco Employee

Re: Smart Net Total Care 3x

It happened the same issue, I re-login for many times and the same issue still there, please help on this?

Highlighted
Cisco Employee

Re: Smart Net Total Care 3x

Hey Kitty,
Can you check if you have the SNTC access role - you can try to hit the back button on the top left of the page to see if SNTC 4.x shows up.
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvq13436
Thanks
Jarrett
Highlighted
Cisco Employee

Re: Smart Net Total Care 3x

Hi Jarrett,

Nice to see you!

This is customer's portal who need to import collection file. There is even no back option in their portal screen.

For my access, I only have SNTC and SNTC3X access, can't see SNTC4x. Please help,may I know if 3x will be recovered soon?

Highlighted
Cisco Employee

Re: Smart Net Total Care 3x

Hey Kitty,
I sent you a PM with some additional details. Thanks!
Jarrett
CreatePlease to create content
Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links