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Smart Net Total Care - Account Setup in Progress

Steve Morris
Beginner
Beginner

I have just setup a SmartNet contract for our equipment and the portal says it is setting up and check back later. It is well over the 24 hours and I cannot no anything.

What should I do?

1 ACCEPTED SOLUTION

Accepted Solutions

Jarrett Pomeroy
Cisco Employee
Cisco Employee

Hello Steve,

I have verified that your account looks okay now, would you be able to please refresh the SNTC Portal and see if your access looks okay now?

Thank you,

Jarrett

View solution in original post

10 REPLIES 10

Jarrett Pomeroy
Cisco Employee
Cisco Employee

Hello Steve,

I have verified that your account looks okay now, would you be able to please refresh the SNTC Portal and see if your access looks okay now?

Thank you,

Jarrett

Thanks, Jarrett. It is all set up now.

If you could fix all my other problems I'd be very grateful - lol. It isn't easy being a newbie in the Land of Cisco!

I have this problem too, any chance you could have a look at my account too?

This is a new setup, and the portal is still showing:

"Thanks for logging in, your account will be available within 24 hours.
Check back later."

Thanks,

Richard

Hello Richard,

Can you please check now and see if you're able to view the SNTC Portal?

Thank you,

Jarrett

thanks, that's sorted now.

Just adding my collector...

It's been 4 days and mine still says account setup in progress. I've refreshed to no avail.

Cheers,

Beers

Hello Todd,

We reviewed with the backend team, your access should be good now. Please give it a try.

Also, I suggest that you open a new thread. It makes it easier to follow up.

Cesar

Snd done. Grazie!

Cesar,

I got the same problem.  Been 3 days now.  Can you help?

Thanks,

Kenny

Hi Kenny,

Your account shows active now. Can you please verify.

In addition, I suggest that you make a new post next time as it's much easier to follow up that way.

Regards,

Cesar

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