Smart Net Total Care activation ?

[AhmedLatif41843]

Hi 

I have purchased SNTC with cisco L3 switch how can I enable SNTC service ? 

Company from I purchased cisco device they said SmartNet service is valid till 2024. 
See in attachment  

Aggregation Switch      

Model Number              : WS-C3850-24S

Serial Number               : FCW2243D132

[Spooster IT Services]

Hello AhmedLatif41843,

You need to associate this SNTC to your Cisco account. See below the link to the discussion on how to associate contract to Cisco ID:

Solved: How do I associate a contract to my Cisco.com profile (CCO ID)? - Cisco Community

Here is the link to the User Guide:

Smart Net Total Care Portal User Guide - Cisco

***Please rate all helpful posts***

[aibhatna]

Hi AhmedLatif41843,

Hope you are you doing well.
We are looking into the issue you posted. We will reach out to you soon with an update.

Thank you

Regards,
Aishwarya Bhatnagar

[aibhatna]

Hi AhmedLatif41843,

We would request you to share below mentioned details in personal message:

Party ID:
Company Name:
CCOID:
Contract Number:

Thank you

Regards,

Aishwarya Bhatnagar

[Andreas Neubauer]

Hi aibhatna.

We would like to associate our ISR 4351/K9 Router with the SmartNet Licensing Portal. Therefore we prefer to use the WebUI. But it looks like there is no qulified Manual and/or Tutorial out for doing the Connection with WebUI. Do you have a linke for us, please?

Otherwise how can we check what went wrong, or what Information is missing in our Configuration please? Do you need any more Information, what we did?

Thanks for assisting us.

Regards,

Andreas

[vivekcha@cisco.com]

Hi Andreas,

Hope you are you doing well!
We are looking into the issue. Please share below mentioned details in PM for further assistance:

Company Name:
Contract Number:
CCO id of user:
Serial Number:

Thanks & Regards,
Vivek Chauhan

[Andreas Neubauer]

Company Name: Pelikan Netzwerk - Andreas Ott und Weiming Zhou GbR

Contract Number: none

CCO id of user: Whats that?

Serial Number: FD02239A08W

Hope you are able to assist us.

Best Regards,

Andreas