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I have confusion regarding what software updates/upgrades are included in SMARTNet service.
Document for SMARTNet says that it include "Operating System updates".
What is "operating system" in Cisco meaning ? And what are updates ?
1) When buying Catalyst switch with the IOS XE and SMARTNet service attached then IOS XE can be treated as operating system and upgrades/updates of IOSE XE are available within this SMARTNET ? Or only updates ?
Also there is no SWSS support mapped for Catalyst nor IOS so this is the only option when buying a service here
2) When buying ASR9000 there is IOS XR - is this is a "operating system" in Cisco meaning ? For ASR we can buy SMARTNet but we can also buy SWSS/ECMU support for IOS XR PID - what is the purpose of this ? What is the purpose of buying additional SWSS while we have SMARTNet attached to ASR ?
3) Why cisco treat different IOS XE and IOS XR products ? Are the IOS XR only software where SWSS/ECMU can be attached
I just installed a new 2.9 collector. During initial config, setting the DNS server kept failing so I continued anyway. Now I am in the admin shell and trying:admin# conf dns -a 192.168.10.4but it keeps failing with:execute % Error occured while executing...
Hi,The registration in the "smart net total care" was successful.We have received the email from cisco that you are reviewing our request, but we have not received another email from Cisco with the registration status.A TAC was opened, but it instructs to...
It looks like I few others have had the same issue recently. When I browse to services.cisco.com and login with my account, I am redirected to the splash screen for requesting access. I was recently given permissions on our account to access th...