smartnet and microphone hardware replacement

[jonlaw]

Does anyone know if smartnet covers the microphones that are part of the Cisco MX300 telepresence system or is just the core unit covered?

[tfitch]

Hello,

You can put the CTS-MX300-UNIT= under SmartNet.  This includes the MX300 Gen 2 integrated codec, LCD, camera, speaker,  and microphone.  I believe the Smart net Total Care portal will only display the Codec.

Regards, Tim

[jonlaw]

The systems are on smartNet but we have the small microphones from the MX300 system that stopped functioning.  Will SmartNet replace those?

[tfitch · Accepted solution]

Hi Jonathan,

I am  not 100% sure how the replacement would be managed but I think we would swap the microphone.  If you open a TAC case using the SmartNet contract number and the serial number of the Codec the TAC can confirm.  When opening the case state that you need a replacement for the microphone. 

Regards, Tim

[jonlaw]

Thanks Tim,

I have six microphones that would need replacing, would I need a separate TAC case for each?

[tfitch]

Hi Jonathan,

I would just open one case as the issues are all related.

Regards, Tim

[tfitch]

Hi Jonathan,

I would just open one case as the issues are all related.

Regards, Tim