09-24-2018 10:11 AM
Does anyone know if smartnet covers the microphones that are part of the Cisco MX300 telepresence system or is just the core unit covered?
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09-24-2018 10:43 AM
Hi Jonathan,
I am not 100% sure how the replacement would be managed but I think we would swap the microphone. If you open a TAC case using the SmartNet contract number and the serial number of the Codec the TAC can confirm. When opening the case state that you need a replacement for the microphone.
Regards, Tim
09-24-2018 10:28 AM
Hello,
You can put the CTS-MX300-UNIT= under SmartNet. This includes the MX300 Gen 2 integrated codec, LCD, camera, speaker, and microphone. I believe the Smart net Total Care portal will only display the Codec.
Regards, Tim
09-24-2018 10:37 AM
The systems are on smartNet but we have the small microphones from the MX300 system that stopped functioning. Will SmartNet replace those?
09-24-2018 10:43 AM
Hi Jonathan,
I am not 100% sure how the replacement would be managed but I think we would swap the microphone. If you open a TAC case using the SmartNet contract number and the serial number of the Codec the TAC can confirm. When opening the case state that you need a replacement for the microphone.
Regards, Tim
09-24-2018 01:03 PM
Thanks Tim,
I have six microphones that would need replacing, would I need a separate TAC case for each?
09-25-2018 06:45 AM
Hi Jonathan,
I would just open one case as the issues are all related.
Regards, Tim
09-25-2018 06:46 AM
Hi Jonathan,
I would just open one case as the issues are all related.
Regards, Tim
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