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Beginner

smartnet and microphone hardware replacement

Does anyone know if smartnet covers the microphones that are part of the Cisco MX300 telepresence system or is just the core unit covered?

 

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Cisco Employee

Re: smartnet and microphone hardware replacement

Hi Jonathan,

I am  not 100% sure how the replacement would be managed but I think we would swap the microphone.  If you open a TAC case using the SmartNet contract number and the serial number of the Codec the TAC can confirm.  When opening the case state that you need a replacement for the microphone. 

Regards, Tim

 

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6 REPLIES 6
Cisco Employee

Re: smartnet and microphone hardware replacement

Hello,

You can put the CTS-MX300-UNIT= under SmartNet.  This includes the MX300 Gen 2 integrated codec, LCD, camera, speaker,  and microphone.  I believe the Smart net Total Care portal will only display the Codec.

Regards, Tim

Beginner

Re: smartnet and microphone hardware replacement

The systems are on smartNet but we have the small microphones from the MX300 system that stopped functioning.  Will SmartNet replace those?

Cisco Employee

Re: smartnet and microphone hardware replacement

Hi Jonathan,

I am  not 100% sure how the replacement would be managed but I think we would swap the microphone.  If you open a TAC case using the SmartNet contract number and the serial number of the Codec the TAC can confirm.  When opening the case state that you need a replacement for the microphone. 

Regards, Tim

 

View solution in original post

Beginner

Re: smartnet and microphone hardware replacement

Thanks Tim,

 

I have six microphones that would need replacing, would I need a separate TAC case for each?

 

Cisco Employee

Re: smartnet and microphone hardware replacement

Hi Jonathan,

I would just open one case as the issues are all related.

Regards, Tim

 

 

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Cisco Employee

Re: smartnet and microphone hardware replacement

Hi Jonathan,

I would just open one case as the issues are all related.

Regards, Tim

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