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SmartNet renew lapsed time issue

greatzhangq
Level 1
Level 1

Hi All,

 

We had a Cisco switch covered by smartnet is expired in 2017June.  and did not renew it that time.

 

Can we renew it now starting from 2018 Jan,  or must cover the lapsed time ?   Cannot find any document related to this. thank you !

1 Accepted Solution

Accepted Solutions

Hello Qiang,

Please excuse the delay in responding. This forum is primarily for help with the SNTC portal and related CSPC collector.  For questions regarding coverage and contracts, please contact your local Cisco representative or partner.

Cheers,

Cheri

View solution in original post

2 Replies 2

Hello Qiang,

Please excuse the delay in responding. This forum is primarily for help with the SNTC portal and related CSPC collector.  For questions regarding coverage and contracts, please contact your local Cisco representative or partner.

Cheers,

Cheri

tfitch
Cisco Employee
Cisco Employee

Hello,

You do not need to back date the contract start time in this instance.

Regards, Tim

 

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