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Smartnet Total care Setup portal

wfoblets
Level 1
Level 1

We are in a complex setup where we are both Cisco partner  " Sell Trough "  and Cisco customer " Sell To " and are ordering in multi country's via distribution. I try to setup the SNCT portal and this fails after registereing contract / serial /partnername , it look slike my registration is not confirmed properly , when i sign in the portal , it show briefly the portal and then goes back to 

https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo

 

When i go to " Cisco service Access management " i get  You are not Authorized to access this resource.

As stated it may be since i am confused what to enter partner / no partner / witch partner ....

 

I would like to speak to a cisco rep to help me going trough this process.

 

Thanks

Wim Foblets

#2046 

2 Replies 2

gausing5
Cisco Employee
Cisco Employee

Hi,

 

Could you please PM me the name of the company along with the contract number and CCO ID of the user?

 

Regards,

Gaurav Singh

gausing5
Cisco Employee
Cisco Employee

Hi,

 

We have nominated the mentioned user as DA and assigned Customer Admin role. We have also performed a manual sync and the user is visible on SNTC portal.

 

Regards,

Gaurav Singh