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I'm having an issue with configuring SMTP on the CSP Collector in that it expects the Sender Mail ID to be accepted as a destination by the upstream MTA. Upon clicking OK on the configuration dialog it makes an SMTP connection to the configured server and attempts to send an email to itself. If this does not work an error pops up and the configuration is not accepted.
Does anyone know a way around this? We wouldn't normally have a valid account for an appliance and would expect to be able to set the sender's address to something like email@example.com
When setting up the Sender Mail ID value in the CSPC, your exchange server may be requiring that the user ID is valid for sending messages. Can you try using a valid sender ID with a descriptor added to it and see if that helps resolve your issue? You can use the "+" symbol to add the descriptor.
Thank you for the detailsrtector. I will work with the CSPC engineering team to see if any improvements can be made on this feature. In the meantime, can you please see if the workaround will help resolve your issue?
Hi guys. Our customer is trying to access its Smart Portal for the first time (services.cisco.com) in order to register a collector, but the page "jump" to another page (attached). He tried to use another browser without success. Do you have an idea ...
Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...
Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for ...
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