SN and Product ID it's not showing.

[Ricardo Matias Aires]

Hello,

I am having problem with SN and PID, the PID column is appearing with the information in the collector but in the portal is blank, and the SN is showing the following message in the collector, "SN discovery disabled", can help me with this ?

Version Collector 2.8

[jofrumki]

Please go to Settings-->Discovery Settings and enable Duplicate Serial Number Check to see the serial numbers on the CSPC. To show all the data on the portal please run the Default SNTC collection profile which will also upload to the portal.

[Ricardo Matias Aires]

The above instructions were followed, but the problem persists.

Why are Cisco Wireless Controller IDs visible and others not?

[Chris Camplejohn · Accepted solution]

In some cases, if not enough data is provided, we are unable to determine the product ID.  Are you sure an inventory collection was run on CSPC, not just discovery?  And then an upload happened after the inventory collection?  If so, send a private message with your customer name and one device serial number so I can check on the back-end.