SNTC 4K Collection Issue

[rharrison]

Team,

 

My our customer cannot see their 4K's in the portal and when looking at their discovery job, they get the following error:

 

"Not managed because the platform is not available in Include Platform definition"

 

The customer even added a definition in the collector for them but still get the same error.

 

Any suggestions?

[Chris Camplejohn]

Which specific product do you mean by 4K? What is the sysobjectid? What version of CSPC and Rule Package are you running (Look under About ).

[rharrison]

Hi Chris,

See attached screenshot from the customer.

[Chris Camplejohn]

Check in Settings>Discovery Settings.  Look at what is in the Include and Exclude Platform tabs.  In the Include tab you should see the IOS_XE platform there.  It would be unusual for it not to be there.  In the Exclude tab you should only see EXCLUDE_NETWORK_AND_BROADCAST_ADDRESS.  If so, then are your ISRs by chance having an IP ending in .0 or .255?  That is what the EXCLUDE_NETWORK_AND_BROADCAST_ADDRESS platform in exclude is excluding.

[rharrison]

Hi Chris,

Here is the response from the customer:

"Remember EVEN when I use the .1 address it will not pull it in. I’ve had NO problems with ANY 29xx or 19xx with a .255 address."

[CC Cisco]

Hello,

To further analyze this, please provide the following items:

• Appliance ID of collector
• Details on version, was the collector a fresh install or an upgrade?
• Screenshot of the device credentials configuration window
• Screenshot of the error as well as screenshot of snmpwalk to the following OID:  1.3.6.1.2.1.1.2

• The collector settings, can be obtained via the XML API console.

Steps:

• Navigate to Administration -> XML API console.
• Paste and run the below code:

• <Request xmlns="http://www.parinetworks.com/api/schemas/1.1" requestId="44444">
<Manage>
<Get operationId="1">
<ApplicationPreferencesSettings>
<ApplicationName>all</ApplicationName>
</ApplicationPreferencesSettings>
</Get>
</Manage>
</Request>

• Download and share the resulting file for analysis.

Let us know if you have any questions.

[rharrison]

Chris,

Here is the response from the customer: I have also attached a screenshot of the snmpwalk and the collector settings.

"It was a fresh install of 2.7 and upgraded to 2.8"

[rharrison]

I'm not sure both attachments uploaded as I only see the collector settings so here is the snmpwalk attachment just in case.

[CC Cisco]

Thank you.

Please also provide the collector's appliance ID.

In addition, I saw the following: "The customer even added a definition in the collector for them". How was this done?

One suggestion I have is to go into Settings -> Discovery Settings and clear everything under "Included platform", Make sure nothing is on the right side.

Then perform the scan one more time.

Provide screenshots of any errors.