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My our customer cannot see their 4K's in the portal and when looking at their discovery job, they get the following error:
"Not managed because the platform is not available in Include Platform definition"
The customer even added a definition in the collector for them but still get the same error.
Check in Settings>Discovery Settings. Look at what is in the Include and Exclude Platform tabs. In the Include tab you should see the IOS_XE platform there. It would be unusual for it not to be there. In the Exclude tab you should only see EXCLUDE_NETWORK_AND_BROADCAST_ADDRESS. If so, then are your ISRs by chance having an IP ending in .0 or .255? That is what the EXCLUDE_NETWORK_AND_BROADCAST_ADDRESS platform in exclude is excluding.
Here is the response from the customer:
"Remember EVEN when I use the .1 address it will not pull it in. I’ve had NO problems with ANY 29xx or 19xx with a .255 address."
To further analyze this, please provide the following items:
<Request xmlns="http://www.parinetworks.com/api/schemas/1.1" requestId="44444"> <Manage> <Get operationId="1"> <ApplicationPreferencesSettings> <ApplicationName>all</ApplicationName> </ApplicationPreferencesSettings> </Get> </Manage> </Request>
Let us know if you have any questions.