SNTC and SAMT or CCWR Access, registered multiple times.... have opened 3 support cases.

[BenSharp80522]

I purchased a SmartNet contract in Sept, and assigned it to my SSO.  That's the only place I can see it is under my profile and Access.  If I go to CCRW I get not found, but a sales rep can see it assigned to my name from his side.

I've opened 4 cases and have yet to get this resolved, just sent back and forth between teams.

Would love some direction in getting this resolved.

Thanks,
Ben

[Jarrett Pomeroy]

Hello Ben,

This community is only able to help with SNTC Portal or CSPC related issues and may not be able to help with CCW-R.   I believe you can reach out to your Account Manager or Partner team for resolution of any issues with CCW-R.

Thanks!

Jarrett

[BenSharp80522 · Accepted solution]

Support was finally able to resolve my contract/profile issue on the 5th case.

Thanks,

Ben