SNTC collector error UPLOAD_TO_BACKEND failed

[Ent.Support1]

Hello,

   We are having issues with our collector pushing data up to the portal. Please let us know if you have any ideas on how to troubleshoot this issue.

[Lynden Price]

I'd be happy to help. What happens when you try to push an upload? Are you getting a specific error?

Thanks,

Lynden

[graham.kirtley]

Hi,

Initially I'd suggest that you take a look at the 'view job log details' for the 'upload job' via the GUI; else via the CLI, see what is being written into the log and error files under:

/opt/cisco/ss/adminshell/applications/CSPC/data/commgr/logs

[Ent.Support1]

CP run completed for COMPLEX on (172.30.200.245) at Mon Jun 20 12:59:48 UTC 2016 --> Time take:0 sec
Unable to send the profile results to the Cisco Backend. Reason:peer not authenticated

[Ent.Support1]

This is the error I see in the logs.

CP run completed for COMPLEX on (172.30.200.245) at Mon Jun 20 12:59:48 UTC 2016 --> Time take:0 sec
Unable to send the profile results to the Cisco Backend. Reason:peer not authenticated

[Lynden Price]

Have you enabled the access through your firewall to the Cisco destination server?

Port Requirements (required for upload to Cisco)

• 72.163.7.113 (TCP 443) concsoweb-prd.cisco.com 
• 72.163.4.161 (TCP 443/80) www.cisco.com
• 72.163.7.60 (TCP 443/80) dl.cisco.com
• 72.163.7.60 (TCP 443/80) dl1.cisco.com
• 173.37.146.12 (TCP 443/80) dl2.cisco.com
• 173.37.144.208 (TCP 443/80) sso.cisco.com

Also, check out my blog to see some other common issues:

https://supportforums.cisco.com/blog/12987426/self-service-onboarding-where-my-upload-cspc-collector-troubleshooting

Thanks,

Lynden

[Ent.Support1]

Thank you Lynden!! I will have the customer check Firewall settings