07-02-2019 02:41 AM
Hi
All devices uploaded to the SNTC portal is in the category "not recognized", but in the collector everything is good and I can see all information.
All devices in "not recognized" has the error: FAILED: SNAS validated data not available.
All devices is also in "all inventory" but I do miss info like S/N and SW version.
Smart Net Total Care Portal, Collector, SNTC, CSPC
Smart Net Total Care Portal and Collector Discussions
07-02-2019 10:39 AM
Hey Andreas, Your latest upload is missing collection data. You may want to follow the post and make sure you are running collection profile.
Regards,
Suchita
07-03-2019 03:33 AM
Hey @Suchita Shewale
I don't have a "default" collection profile.
I have a SNTC profile containing 146 datasheets.
I have tried to make a custom collection profile with all datasheets without the "do not select" with a total of 295 datasheets.
After collection I ran the upload profile but still missing data.
Can you provide screenshots of how the "default" profile should be configured?
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