Accepted Solutions
Thank you now I think I can respond to your questions.
This was a local inventory, so now we´re integrating with the Global inventory
If I understood correct you had a set of devices on collector and now you will add more devices on that same collector.
* We had installed the new certificate for this reason the integration
If the above is true no new certificate was needed.
You created the new certificate with the same inventory name of the old ? if so why?
*Past Inventory – Latam SA – Latam Teste
Current Inventoty – Latam AG – Latam Teste
Again not needed but if you would create a certificate the name of the certificate is not what the portal differentiate
So whoever created those certificate should have done the opposite something like the company name as the certificate name and the inventory as the differentiator.
Like - ThecompanyName - SAInventory
TheCompanyName - AGInventory
And Finally these should only be created by an Internal Company SNTC administrator which brings to your next question
This is the central question, why . My username is : alexandrefaria
The customer DA manages who access the account and he should create the roles assignment according to the Cisco rules and the agreement. The DA does not create an user.. he only assign Cisco managed cisco.com users to roles where Internal to the customer has Internal roles and Partners has their own roles. it can only have one Cisco.com id per person and that cisco.com id must be associated with the company that that user individual is working for.
Additionally the SNTC CustomerAdmin should not create generic inventory names like "teste" in SNTC production portal. it should be descriptive of the network he wants to manage.
about the inventory names you or customer have created they can be seen by selecting the every inventory option or just the desired inventory option. But be aware because you created with same inventory name customer will have duplicate devices now.
so in summary - If you want to view the Portal instance CUSTOMERNAME SA and its inventories you can as shown above
But if you want to access the Portal Instance CUSTOMERNAME AG the DA of that Portal instance must assign you the role to that particular instance and at this time you do not have any role in that one. The DA is the same as the one that assigned you to XXXXX SA
Thank you now I think I can respond to your questions.
This was a local inventory, so now we´re integrating with the Global inventory
If I understood correct you had a set of devices on collector and now you will add more devices on that same collector.
* We had installed the new certificate for this reason the integration
If the above is true no new certificate was needed.
You created the new certificate with the same inventory name of the old ? if so why?
*Past Inventory – Latam SA – Latam Teste
Current Inventoty – Latam AG – Latam Teste
Again not needed but if you would create a certificate the name of the certificate is not what the portal differentiate
So whoever created those certificate should have done the opposite something like the company name as the certificate name and the inventory as the differentiator.
Like - ThecompanyName - SAInventory
TheCompanyName - AGInventory
And Finally these should only be created by an Internal Company SNTC administrator which brings to your next question
This is the central question, why . My username is : alexandrefaria
The customer DA manages who access the account and he should create the roles assignment according to the Cisco rules and the agreement. The DA does not create an user.. he only assign Cisco managed cisco.com users to roles where Internal to the customer has Internal roles and Partners has their own roles. it can only have one Cisco.com id per person and that cisco.com id must be associated with the company that that user individual is working for.
Additionally the SNTC CustomerAdmin should not create generic inventory names like "teste" in SNTC production portal. it should be descriptive of the network he wants to manage.
about the inventory names you or customer have created they can be seen by selecting the every inventory option or just the desired inventory option. But be aware because you created with same inventory name customer will have duplicate devices now.
so in summary - If you want to view the Portal instance CUSTOMERNAME SA and its inventories you can as shown above
But if you want to access the Portal Instance CUSTOMERNAME AG the DA of that Portal instance must assign you the role to that particular instance and at this time you do not have any role in that one. The DA is the same as the one that assigned you to XXXXX SA
