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We've just discovered that a customer's core Nexus 7010 device has an LDoS date of 8/31/19. The SNTC portal is not showing this date, but does show the date on the modules for the device. I thought maybe it was just a glitch in this last upload, but I checked ones from as far back as Feb and it didn't show a date their either. Has anyone ever seen this before? I confirmed in CCW-R that the date is indeed correct.
That explains it. That is a marketing promotion bundle PID. That marketing promotion it long gone so that bundle is EOL. But the actual N7K-C7010 is alive & kicking and still orderable. So no real EOL for you. The SNTC portal is accurate in its reporting. The PID on your contract associated to one of the SN is that bundle PID. To renew service on it, I would assume you just need to renew based on the real PID vs. the bundle PID. Hope that helps.
No. The EOL data in SNTC is accurate. Not everything EOLs at the same time. So there are EOL notices for the Sup modules, the FAB modules, and the M1 cards. The 7010 itself (i.e. the chassis) is still valid. But the Sup module is the "brains" of the box and it becomes LDoS the end of August, so it should be a priority to be upgrading. Would recommend addressing all the LDoS cards. The M1 cards are not LDoS until 2021. So the immediate priority would be the Sup Cards and Fab Cards.
Hi guys. Our customer is trying to access its Smart Portal for the first time (services.cisco.com) in order to register a collector, but the page "jump" to another page (attached). He tried to use another browser without success. Do you have an idea ...
Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...
Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for ...
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