SNTC Portal Access issue

[SBHSD-TechDept]

I am unable to get proper access to the SNTC portal nor the Cisco Services Access Management portal. My goal is to look at the list of contacts associated with our SmartNet contract, and I believe the SNTC portal provides this information.

Here's the steps I take:

1. I go to https://www.cisco.com/web/smartservices/sntc.html
2. I click Sign In
3. I enter my Cisco ID and password
4. The browser briefly shows the services.cisco.com webpage, but then redirects to the "Get Access to Smart Services Connection Now" page
5. 
6. I click Register now to go to https://www.cisco.com/web/smartservices/sntc.html and file a request for my user to be approved by the Delegated Administrator (which is myself).
7. I receive an email to approve this request and try to view the Cisco Services Access Management webpage
8. It says to click the Review Legal Agreement link, but the link is not there.
9. 

How do I access the Cisco Smartnet Total Care or Cisco Services Access Management portals? I am using the same Cisco ID for all actions; the delegated administrator user is the same user as my Cisco ID, so something is broken if I need to approve access for myself.

[Supriya Patel]

Hi user,

Thanks for detail information here. Could you please click on below link and accept T&C and let me know how it goes.

https://cdceb.cloudapps.cisco.com/csam

If this part goes smoothly, please assign yourself a customer user/admin role for SNTC portal before you try to login to SNTC portal. Please reach out to me with screenshot of error that you notice if any.

thanks,
Supriya

[SBHSD-TechDept]

Hi Supriya,

When I try viewing that webpage, there's nothing for me to click on.

Here is a screenshot of what I see:

[Supriya Patel · Accepted solution]

Hi User,

Please do update me after checking your private message and confirming your CCOID that you are using for login.

Thanks,

Supirya

[Supriya Patel]

Hi,

Thanks for updating me that you have access to CSAM and SNTC portal.

Thanks,
Supriya