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Beginner

SNTC Portal Access

Hi,

 

I am trying to access Cisco Services Access Managment page, however I see the following error:

 

"You are not authorized to access this resource"

 

Regards,

Peter

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5 REPLIES 5
Beginner

Re: SNTC Portal Access

I have the same problem.

I had got a mail "Order Completion Notification...." from Cisco, with a link "Download Order Completion Report" an when i try to follow this link i get the same error "You are not authorized to access this resource".

 

I´m the company administrator, so i think i have the permission. What do i wrong ?

 

Kind Regards,

 

Adrian

Cisco Employee

Re: SNTC Portal Access

Hello,
Can you please provide the URL you have? I do not believe it's related to CSAM/SNTC.
Thank you,
Jarrett
Beginner

Re: SNTC Portal Access

Hello Jarrett,

 

this is the URL i had got Download Order Completion Report

 

Thanks

 

Adrian

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Cisco Employee

Re: SNTC Portal Access

Hello Adrian,
Thanks for your URL - I can see this is now related to CSCC and not CSAM/SNTC.
You may wish to open a case with the CSCC team regarding your issue on the My Cisco Workspace page here -> https://www.cisco.com/cisco/psn/web/workspace
Thank you,
Jarrett
Cisco Employee

Re: SNTC Portal Access

Hello Peter,

You currently do not have any roles assigned within the CSAM Portal. Your DA will need to assign either CustomerAdmin or CustomerUser SNTC roles so that you may access the SNTC Portal a https://services.cisco.com/.

If you wish to view the CSAM Portal, your DA can grant you additional Admin (DA, Role Administrator) type roles. These are separate from SNTC.

Thank you,
Jarrett
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