cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

140
Views
0
Helpful
7
Replies
Highlighted
Beginner

SNTC Portal Acess Issue

Hi,

 

Customer has registered on SNTC portal and confirmed his access sucessfully on Dec, 16 and now, when he tries to access SNTC Portal page, he is directed to SNTC Register page.

 

Could you help us, please?

 

Luciano.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: SNTC Portal Acess Issue

I have checked the customer account status and set up looks good.

You may want to take a look at Portal Guide to see how to go about setting up an initial inventory.

Once an upload has been received and processed, the portal will start to display all the options and reports available.

 

7 REPLIES
Cisco Employee

Re: SNTC Portal Acess Issue

Please send the CCO of the customer via private message for troubleshooting the access issue.

Cisco Employee

Re: SNTC Portal Acess Issue

Thank you for sharing the details. The registration information was not updated at SNTC end, fix has been applied. Please ask customer to retry accessing the portal and let us know in case of any issues.

 

Regards,

Suchita

Beginner

Re: SNTC Portal Acess Issue

Hi,



Did a remote access with customer and now SNTC portal access is working with customer´s user, but we noticed that we have only few options available on SNTC like Administration e Colletctors.



We not installed collector on customer, so there is no information on SNTC Portal yet and no inventory, but I remember that on other customers, the first time we accessed the SNTC Portal we had other options available.



It can be a problem with customer user or SNTC portal?



Thanks in advance.


Cisco Employee

Re: SNTC Portal Acess Issue

I have checked the customer account status and set up looks good.

You may want to take a look at Portal Guide to see how to go about setting up an initial inventory.

Once an upload has been received and processed, the portal will start to display all the options and reports available.

 

Beginner

Re: SNTC Portal Acess Issue

This doesn't work for me. I'm not "directed to the Get Started page upon login" where I might "import your inventory through a CSV file import, or automate device collection through a collector" instead I get sent to a page suggesting "You do not currently have access to Smart Services Connection." from there I can click register "https://www.cisco.com/web/smartservices/sntc.html" which restarts the loop. if I register it says I am already registered and redirects to "You do not currently have access to Smart Services Connection." if I sign in it goes straight to "You do not currently have access to Smart Services Connection."

Cisco Employee

Re: SNTC Portal Acess Issue

Can you please test your access again and confirm if it is still not loading the portal?

 

Thanks,

Brandon

Beginner

Re: SNTC Portal Acess Issue

I can now sign in.
CreatePlease to create content
Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links
Blog-Cisco Community Designated VIP Class of 2019