Hi Brian,
I have divided the questions to reply you more appropriately :
What are the options for the SNTC service to add in comment or note fields for devices in the portal? [Answerer] – You can provide comments in some of the reports available in SNTC UI : Like – Alert management, Service coverage report , for more information please look into the user guide : https://supportforums.cisco.com/document/12566066/smart-net-total-care-portal-user-guide
Is there any customization or description area the customer can use to manually enter information for devices? [ Answerer] – As of now we don’t have this feature on the SNTC UI , but you can use above reports to provide description based on the requirement .
What about adding in location or other asset tag information customer uses with another system? [Answerer ] Could you please clarify this point may be with an example .
Are there any options to collect location information or to manually added it? [Answerer] – If this query is related to adding SNMP location name then yes , by providing the information during CSV file upload (Please refer above mentioned user guide link for CSV file upload feature) , you can add the SNMP location name , though it’s an optional field .
Regards
Pamela
