SNTC portal does not show details of associated contracts

[JoseHenriqueSTJ]

I uploaded data to the SNTC portal, but it does not show the details of the associated contracts

My collector: CSP0009025784
Contract: 95670808

CCO: JoseHenriqueSTJ

Screen Below:

[Suchita Shewale]

Dear User,

We are looking at this issue, and will get back to you at the earliest.

Regards,

Suchita

[JoseHenriqueSTJ]

Hi,

Portal continues without displaying the properties of the contracts.

[npicard]

Hello Jose,

I believe that the reason you are not seeing contract details is that while your devices are indeed covered, the contracts are owned by a third party, most likely your Cisco partner. The recommendation would be to contact your partner(s) so that they can make sure you are given visibility to your contracts.

Thanks,

Nathalie