Showing results for 
Search instead for 
Did you mean: 

SNTC Portal - Only listing 'Chassis' no modules or device details



I appear to have an issue with my CSPC/SNTC setup where all devices are listed as 'chassis', I don't see any module details or any information 'within' a product, just the top level container of a device.

CSPC has full RO access to devices (SNMP & SSH).

Could anyone suggest any areas to review?



Walter Thompson
Cisco Employee
Cisco Employee

Hi Andrew,


Please share with me your company name and inventory name as displayed on the SNTC Portal. 


Also, there is an equipment type that can be filtered to display either chassis, modules, or power supply/fans.


From the CSPC GUI. Toggle the collected data button > view data cspc collected data screen cap.jpg


Filter your live nodes for the devices in question and check to see if any of the snmp datasets failed. 


I'll review the transport file sent from the CSPC to the Cisco cloud and verify what got collected. 


Best Regards,



Just tried to PM you the details, when I hit send I get the following...
You have reached the limit for number of private messages that you can send for now. Please try again later.

Walter Thompson
Cisco Employee
Cisco Employee

Private message me!

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: