Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector. Click the navigation links below to access materials for using our service and supported collectors.
We have recently discovered that our access to SNTC Portal has been set to read-only, and we lost any and all administrative privileges to add/remove users or segments. Is there any way to gain administrative access back? Who would be the person to connect to?
CCO ID: akou***
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I checked that your role is active as DA for account for which you are customer admin. I would like to know more what issue are you having or what error do you see when you are trying to assign role to others via CSAM. Private message me any proprietary information or screenshot from CSAM.
Dear community. I have a customer, who has portal and collector installed. When the customer check out his user on CSAM, it appears, but when i check it, on CSAM with my user, it does not show up. what would happen if i proceed with installation with...
Utilizing the SW SmartAdvisor connector, i successfully run the report and it shows completed, but nothing ever gets uploaded to my SNTC portal. Has anyone else had issues recently? I really don't want to create a VM just for the Cisco collector as I alre...
Hello,I did my first installation of CSPC (18.104.22.168) and can't upload discovered devices to SNTC Portal automatically. My http error is 400 (bad request): ...message: Caller Properties : Key : transport_mode Value : HTTPSmessage: Caller Properties : K...
Hello, Me and my client, we want to associate the user for the created inventory. When the inventory is selected, the option to associate a user does not appear. We are trying for Segment Management. Can help us please?